Shipping / Return Information. SHIPMENTS: Orders are shipped out as soon as possible, usually within 5 business days upon receipt of your order at Alexander-Lee Gallery, (VenetianBeads.com). We will make every effort to get your order out quickly. During the dates of our trade shows; please allow additional time. Custom made or special orders may require a few additional days before shipping.
Please note: Sales tax will be added to Texas shipments, unless we have your resale number, or you have sent us your wholesale credentials, pertaining to Bead Stores, Jewelry Stores, Jewelry Designers, etc., that are buying our products for resale and have a jewelry related, Resale Certificate.
Sorry, we do not consider tax numbers from Furniture, Lumber, Cleaners, Insurance, and such companies, as Jewelry related companies.
Shipping Within the United States: We usually ship by USPS (U.S. Mail), by Priority Mail. If you would like your package upgraded to Express Mail, with insurance and delivery confirmation, please email us at firstname.lastname@example.org with your order number and mark "Upgrade" in the subject line.
We will do our best to ship per your request.
All items will be packed securely.
Shipping charges on your invoice are for shipping only within the United States. Your package will be weighed at time of shipping. Orders with value over $100.00, and orders that must be packed in larger boxes, will cost more than $9.55. We will usually ship by Priority Post. The $9.55 shipping cost on your invoice, is a "minimum" amount, based on weight of 2 pounds; on $100.00 value of shipment; and packed in a small, flat rate box. On orders over $50.00, we will add in for insurance, so that we get a tracking number, to give to you. Your credit card will be billed when we are ready to ship; except in the case of Custom Orders, or hand picking the Vintage Murano Glass Flowers and Leaves; and the Loose Beads. In those cases, since they are more special orders, or more time consuming to "pull from inventory", we may bill you when we start filling the order.
Many of our prices are based on wholesale prices or below wholesale prices, and therefore, "Loose Beads" and "Vintage Murano Glass Flowers and Leaves" require a $50.00 minimum.
CUSTOM ORDERS: When you place a Custom Order, we make the jewelry item to your specifications. We go by the written description, that you have given us either in person, at a trade show, or by email. Therefore, since we hand make the item, especially for you, there are no returns and no exchanges on Custom Orders, but, in most cases, we will email you a photo of the item, before it is completed, to get your final approval. We try our best to work with our valued customers. If you want the custom order changed, after you receive it, we will be happy to redesign it and only charge you the additional cost of labor & parts. Sorry, but we cannot credit your credit card account for the entire custom order; nor, can we return it to inventory; as this was a custom order, made just for you.
International Shipments / International Orders: are usually sent Priority International Mail. We will give you an option of mailing: such as, by Priority Mail, in a small, flat rate box, with no insurance; or by Priority Mail with insurance. If you would like your package upgraded to International Priority Mail with Insurance, or by Express International Mail, which has insurance; Please let us know and we will email you the costs for your approval, and then bill you accordingly.
Shipping costs will be based on rates, in U.S. dollars. No returns or exchanges on International orders.
Once your order has been processed, we cannot accept cancellations.
FORMS OF PAYMENT:
CREDIT CARDS: Major credit cards are welcome. We accept Master Card, Visa, Discover, American Express, and PayPal.
YOUR PRIVACY IS ASSURED:
We are a small, family owned business. Be assured that we do not give your address, phone number, or any of your information to anyone else. Your privacy is of great concern to VenetianBeads.com. We use the information you provide us, to process your order efficiently and to make sure that your experience on our web site is safe and secure. We do not share or sell our customer's information. Our website is a secure site and is protected.
No Minimum Order on Necklaces, Earrings, Bracelets, Pendants, Paperweights and most items. We have a $50.00 minimum order on our Loose Venetian Beads, as the marked prices are below anyone else's on the web, and below the other Wholesale prices.
Also, on the Vintage Murano Glass Flowers & Leaves, we have a $50.00 minimum. These are very time consuming to "pull from inventory" and are very old items, in limited supply.
RETURNS and EXCHANGES:
1. All orders that we send out, are checked twice for accuracy and quality.
Returns are by prior authorization only, and must include a copy of the invoice, clearly marking the items returned and an explanation or reason for the return.
2. Beads must be returned in original packaging and unopened.
3. Returns must be made within 10 days of the shipping date. Items must be in their original plastic bags, or original wrappings, and must be unused, or unworn.
Items must be in the same good condition as we shipped them to you; in the same condition as sold.
4. Items should be returned in the same box as we mailed to you, or packed securely in another box. Please do not ship in envelopes, padded envelopes, or Priority Mail envelopes, as
the glass items will not be protected from damage. To know if the item arrives back to us, please insure the package and include a tracking number. All return shipping fees are the responsibility of the sender and all return shipments should be insured.
5. A 15% restocking fee of the total price, will be charged. Shipping costs, such as, postage and insurance, and any minimum order fees ($5.00), will not be reimbursed. If you return part of your initial order, making the total merchandise purchased less than $50.00, then a small order, additional fee of $5.00, will also be deducted from your credit, on your return.
6. We usually do not accept returns on pendants, watches, Alessandro's custom designs, Valentina Moretti's custom designs, Loose Beads, Murano Glass Flowers & Leaves, or special custom orders. But, we make every reasonable effort to please our customers.
7. No returns on international orders.
Wholesale Return Policy: Our loose beads are at wholesale prices, and below wholesale prices. Usually, it is our policy that all loose beads sold to designers, and bead stores, are non-returnable, as we double check each order. This will help us maintain the lowest wholesale pricing possible.
CREDIT on PAYPAL ACCOUNT:
If your order has not been "pulled from inventory", filled, and/or shipped...we will credit your PayPal account, minus the paypal fees.
If shipment(box)is damaged upon receipt, please file a claim with the carrier (post office), and immediately arrange for an inspection in the same box in which your order was packed. Then notify us. All claims must be made within 3 days of receipt of shipment.
CREDIT CARD CHARGEBACKS:
Our company name is Alexander-Lee Gallery, and the amount charged to your credit card will be noted as from Alexander-Lee Gallery. We email you 2 invoice copies of your order, to keep for your records; plus we include one invoice in each package. If we are notified by the Merchant Payment Systems, that you have failed to recognize the credit card charge and refused it; we may be forced to charge you an additional $20.00, for all the necessary forms and labor involved in proving this charge by you was legitimate; just as if it was a returned check. Please keep your invoices and match them with the amount. We request you email us first with any questions, in regard to your charge.
PRICING: Alexander-Lee (VenetianBeads.com), has personally selected lampwork beads for thirty-nine years in Venice, Italy and will endeavor to give you the very best quality at the very lowest, direct import prices. Please note, due to the fluctuation of the dollar on the world currency market, prices are subject to change, according to the last shipment price; either up or down, depending on the exchange rate. Price changes become effective immediately and without prior notice. Click on "Add to Basket" for current prices.
TEMPORARILY OUT OF STOCK: We are direct importers of handmade Venetian glass beads. Because the beads are made by hand, one by one; there may be a time that we have temporarily sold out of a particular item. We will notify you, by e-mail, of any delays, and will endeavor to fill your order as soon as possible.
THANK YOU FOR YOUR BUSINESS!
CONTACT US AT:
Shipping / Return Information